Mobile Text Banking
Mobile Text Banking gives you real-time access to your accounts wherever you happen to be. Just send a quick text message to your account and you'll receive a message back. It's fast, it's easy and it's free.*
Mobile Text Banking works on all text-enabled phones. It doesn't matter what kind of cell phone you have, as long as you can send and receive text messages.
Check your balances and recent account activity from anywhere you can get a signal - instantly. You'll get the account information you want, when you need it, without having to find a computer. Have complete peace of mind with the ability to check what's going on in your account.
Your personal information is always secure - the only details transmitted will be your account balance or recent account activity. Even if you lose your phone, no one can make changes to your account, steal funds, or see your personal and financial information. And, it's quick and easy to cancel mobile banking if needed.
Ready to sign up?
Getting started with Mobile Text Banking is easy. All you need is access to online banking. Don't have it? Contact your nearest branch to sign up today.
If you're already an online banking user:
- Login to your online banking account and click on mobile banking
- Enter your mobile phone information
- You'll receive a text message with your passcode
- Confirm your passcode and select the accounts you want to access with mobile banking
Once you've signed up, it's easy to use.
Common Mobile Text Banking Commands
Once you have signed up for Mobile Text Banking, text message any of the below commands to 66639 (MONEY). A few seconds later, you'll receive the requested account information on your cell phone.
- ACT - To access the account activity of your primary account
- ACT <account nickname> - To access the account activity of a specific account (ie. SAV1, SAV2)
- BAL - To access the balance of your primary account
- BAL ALL - To access the balances of all your accounts
- BAL <account nickname> - To access the balance of a specific account
- DISABLE - To temporarily disable your phone
- HELP - To access a list of the commands you can use
- INFO - To access contact info about your Credit Union
- STOP - To permanently delete a phone from accessing the Mobile Text Banking function
And, to make it even easier, you can save the short code 66639 in your phone for quick and easy access. You can even save your text messages and simply resend for future use.
Mobile Text Banking is Secure
We've taken extra measures to ensure your information is secure:
- The only information that is transmitted is your account balance or your recent account activity. Even if you lose your phone, no one will be able to make changes or withdrawals from your account. And, in the event you lose your phone, cancelling this service is quick and easy.
- No personal information ever appears in your text message.
- Your account and member numbers are never transmitted to your mobile phone.
- You never have to enter your Personal Access Code (PAC) or PIN number, so there is no risk that these numbers will ever be known.
What is Mobile Text Banking?
Mobile Text Banking is the ability to do your banking on the fly. Whether you're shopping at the mall, hanging out at a friend's place, or eating at your favorite restaurant, with Mobile Text Banking you have access to balances and transaction history right at your fingertips. Just register your mobile phone, and start Text Banking today!
Will Mobile Text Banking work on my mobile phone?
Mobile Text Banking will work on most mobile phones that are less than 5 years old and support text messaging. However, if you are experiencing problems, please check with your carrier for details on fees, accessibility, and delivery time.
What can I do using Mobile Text Banking?
With Mobile Text Banking, you can see the account balance and recent transaction history of any account you set up.
What does it cost to use Mobile Text Banking?
There is no cost to use Mobile Text Banking at this time. Please check with your mobile carrier for information on any charges for sending and receiving text messages that are applicable to you.
I want to sign up. How do I get started?
Getting started is easy. If you have a mobile phone that supports text messaging and Online Banking access, registering is as simple as 1, 2, 3:
- Log in to Online Banking
- Register your mobile phone
- Select your accounts and confirm your Passcode.
Is my personal information as secure in Mobile Text Banking as Online Banking?
Yes, your personal information is as secure in Mobile Text Banking as Online Banking.
What if I misplace my mobile phone or if it is lost or stolen?
If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can Disable Text Banking by visiting the Mobile Banking Preferences page within Online Banking. Once you locate your mobile phone, simply go online and Enable the feature again.
If you have lost your mobile phone or if it was stolen, please follow your mobile carrier's recommended procedures for this scenario and contact your mobile carrier immediately. You can further delete your mobile phone completely from Mobile Text Banking by visiting the Mobile Banking Preferences page within Online Banking.
If you have lost your mobile phone or if it was stolen, please follow your mobile carrier's recommended procedures for this scenario and contact your mobile carrier immediately. You can further delete your mobile phone completely from Mobile Text Banking by visiting the Mobile Banking Preferences page within Online Banking.
Will Mobile Text Banking work outside Canada?
This service is designed to work on mobile phones from a Canadian mobile carrier on a Canadian mobile network. However, if your Canadian mobile carrier has a roaming agreement with a foreign carrier, you can expect Mobile Text Banking to work. However, please note that when the service is used outside of Canada it is on a best efforts basis only.
I have changed carriers and/or have changed phone numbers, will Mobile Text Banking work?
As a security precaution, Mobile Text Banking is set to Disabled status. Please send a text keyword command and you will receive instructions that will guide you on how to Enable your mobile phone.
